Get Alert Escalation Policy associated with alert
Gets the escalation policy associated to an alert.
Notes
- For multiple matched escalation policy the selection is based on ordering below
- Policy which matches with higher priority.
- In case of similar priority the oldest policy is matched.
Path Parameters
- tenantId
Describes the clientId or mspId of the tenant
- alertId
Alert unique Identifier
Responses
- id
Escalation policy uuid
- name
Escalation policy name
- description
Description details of escalation policy
- policyType
Policy type
- Enum:
- ESCALATION_POLICY
- clientMatchingType
Included clients.Default value all i..e all the serviced clients.
- updatedDate
Last updated time
- createdDate
Last created time
- active
Is policy active
- escalationType
Automated notifications types for recipient users
- Enum:
- AUTOMATIC_UNTIL_ACKNOWLEDGED_CLOSED_SUPPRESSED_TICKETEDAUTOMATIC_UNTIL_ACKNOWLEDGED_CLOSED_SUPPRESSEDMANUALAUTOMATIC
- allClients
Include partner polices
- resources
Resource details
- scope
- enabledMode
- Enum:
- ONOFFRECOMMENDOBSERVED
Default: ON
- createdBy
- updatedBy
- filterCriteria
- escalations
Response Samples
{
"id": "POLICY-9d6bbe58-2bf6-41cc-9983-fca53b64c9e7",
"name": "Network Issues",
"description": "",
"policyType": "ESCALATION_POLICY",
"clientMatchingType": "ALL",
"createdDate": "2017-05-15T12:13:31+0000",
"updatedDate": "2017-05-15T12:13:31+0000",
"active": true,
"scope": {
"id": 5,
"uniqueId": "msp_5",
"name": "Luminalto Partner",
"activated": true
},
"createdBy": {
"loginName": "John_Smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.smith@organization.com",
"phoneNumber": "",
"mobileNumber": "802-456-1234"
},
"updatedBy": {
"loginName": "John_Smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.smith@organization.com",
"phoneNumber": "",
"mobileNumber": "802-456-1234"
},
"allClients": true,
"resources": [
{
"id": "7447fef1-68ee-4c2a-a366-273abc819dbc",
"name": "ESC00002",
"type": "RESOURCE"
},
{
"id": "7_AWS",
"name": "AWS",
"type": "LOCATION"
},
{
"id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
"name": "Test Group",
"type": "DEVICEGROUP"
},
{
"id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
"name": "Test SG",
"type": "SERVICEGROUP"
},
{
"id": "client_6",
"name": "ADC Client",
"type": "CLIENT"
}
],
"filterCriteria": {
"matchingType": "ALL",
"rules": [
{
"key": "Alert : Description",
"operator": "CONTAINS",
"value": "CRITICAL"
}
]
},
"escalationType": "AUTOMATIC",
"escalations": [
{
"waitMins": 0,
"priority": "Very Low",
"repeatFrequency": 10,
"action": "NOTIFICATION",
"recipients": [
{
"id": "ES-d16473ee-29de-1cf2-4983-86307733e34c",
"name": "Support team",
"type": "ROSTER"
},
{
"id": "USR0000000019",
"name": "Jim Bolt",
"type": "USER"
}
]
},
{
"waitMins": 5,
"updateIncident": {
"none": "true",
"priorityRules": [
{
"key": "currentState.code",
"operator": "Is",
"value": "Warning",
"businessImpact": {
"uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f",
"name": "Level 1 Impact",
"description": ""
},
"urgency": {
"uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10",
"name": "Critical Issue",
"description": ""
},
"priority": "High"
}
]
},
"incident": {
"status": "New",
"priority": "Low",
"assignedUser": {
"loginName": "John_Smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.smith@organization.com",
"phoneNumber": "",
"mobileNumber": "802-123-4123"
},
"customFields": [
{
"id": "UDF0000000002",
"classCode": "INCIDENT",
"displayLabel": "Component",
"name": "text_api_lab_3791",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "",
"value": "Value_1",
"defaultValue": "Default Component",
"customField": true
}
],
"toEmail": "support.admin@organization.com"
},
"action": "INCIDENT",
"notifyIncident": "forEveryUpdate"
}
]
}