Close Time Bound Request

Closes a time bound request.

Follow the steps before closing a time bound request:

Step 1: To enable the option to provide reason for closing a time bound request.

  1. Log into OpsRamp.
  2. Click Setup.
  3. On the left-hand side panel, click Service Desk.
  4. In Configuration, click Settings.
  5. Select client and then click Customize.
  6. In the Time Bound Request section, select option Enable reasons to change status Close and then click Save.

Step 2: Check the status flow transition for Closed.

  1. Click Setup.
  2. On the left-hand panel, click Service Desk.
  3. In Configuration, click Status Flows.
  4. Check the status flow for the entity Time Bound and check the transition of the status Closed.
  5. If Closed is unavailable, this indicates the time bound request cannot be closed.

Step 3: Provide the reason for changing the status.

  1. Click Setup.
  2. On the left-hand side panel, click Service Desk.
  3. In Configuration, click Status Change Reasons.
  4. Click Add, select the scope, client, request type, entity status as Closed and provide the reason and then click Submit.

Notes

  • Use the get time bound request to check if status Closed and reasons to provide for Close are enabled. If under the field allowedStatus if name: Closed and reasonsEnabled: true, this indicates reasons should be provided for closing a time bound request.
  • Use the get status change reasons to provide the reasons to Close. The reasons configured in status: Closed are accepted, but a new provided reason would result in an error.
post
/api/v2/tenants/{tenantId}/timeBoundRequests/{timeBoundRequestId}/close

Path Parameters

  • tenantIdstringrequired

    Describes the clientId of the tenant

  • timeBoundRequestIdstringrequired

    Unique Identifier (UUID) for time bound request