Search SLA Policies

Gets a list of all service level agreement policies along with their details.

Query Variable Values Description
queryString={queryString} true, false Status of the SLA policy. If active=true gets all the active SLA policiesIf active=false gets all the inactive SLA policies.

Notes

SLA policies are valid only for incident and service request. Sample responses for response time, resolution breach time, resolution remainders, and response remainders use seconds format.

There are special characters that can be used in a query string:

  • (+) represents the next field and must be URL-encoded.
  • (:) represents equals. An example is key : value.
  • Space characters must be URL-encoded.
  • Date format must be yyyy-MM-ddTHH:mm:ssZ (GMT)
get
/api/v2/tenants/{tenantId}/{ticketType}/slaPolicies/search

Path Parameters

  • tenantIdstringrequired

    Describes the clientId of the tenant

  • ticketTypestringrequired

    Supported ticket type:INCIDENT

Query Parameters

  • pageNointeger

  • pageSizeinteger

    Default: 100

  • sortNamestring

    Default: id

  • isDescendingOrderboolean

  • queryStringstring

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