Update Service Request Category

Updates a category of entity type service request.

In this API, the following actions can be performed on a category:

  • Rename a category
  • Assign child categories to a parent category
  • Change the status of a parent category to a child category

A child category cannot be changed to a parent category using this API.

Do the following to change the status:

  1. Log into OpsRamp.
  2. On the left-hand side panel. Select Service Desk and then Categories.
  3. Select entity select Change from the drop-down.
  4. Click on the category name to view the category page.
  5. Click Edit, select category type Parent, and then click Update.
  6. The category is now updated as a parent category.
post
/api/v2/tenants/{tenantId}/serviceRequests/categories/{uniqueId}

Path Parameters

  • tenantIdstringrequired

    Describes the clientId of the tenant

  • uniqueIdstringrequired

    Unique Identifier (UUID) for a given category

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