Update Service Request Category
Updates a category of entity type service request.
In this API, the following actions can be performed on a category:
- Rename a category
- Assign child categories to a parent category
- Change the status of a parent category to a child category
A child category cannot be changed to a parent category using this API.
Do the following to change the status:
- Log into OpsRamp.
- On the left-hand side panel. Select Service Desk and then Categories.
- Select entity select Change from the drop-down.
- Click on the category name to view the category page.
- Click Edit, select category type Parent, and then click Update.
- The category is now updated as a parent category.
Describes the clientId of the tenant
Unique Identifier (UUID) for a given category