Search Problems

The request parameter include is required to get the following information in the response:

  • Custom fields
  • Status flow
Query Variable Default Value
uniqueId ID of the problem.Example: CHG0000002401
status Current status of problem.Supported values: New, Open, Pending, Resolved, Closed, and On Hold.Example: Closed, Resolved
priority Current priority of problem.Supported values: Low, Normal, High, Urgent, and Very LowExample: High, Urgent
subject A short summary of problem.Example: problem from Alert.
assignedTo User who has been assigned problem.Example: USR0000000129
requester User who requests the problem.Example: USR0000000129
startCreationDate Filter problem with the creation date. Provide the from date.Example: 2016-07-26T14:49:44 0000 (GMT)
endCreationDate Provide the to date.Example: 2016-07-28T07:12:19 0000 (GMT)
startUpdationDate Filter problem with the updation date.Example: 2016-08-12T06:54:59 0000 (GMT)
endUpdationDate Provide the to date.Example: 2016-08-15T10:40:20 0000 (GMT)
oldStatus Previous status of problem.Supported values: New, Open, Pending, Resolved, and On HoldExample: Resolved
oldPriority Previous priority of problem.Supported values: Low, Normal, High, Urgent, and Very LowExample: Urgent
deviceId Unique ID of the device.Example: 481af404-33a6-4d61-af77-c483ca6641fa
source Source of the problem.Supported values: PORTAL, INTEGRATION, MOBILE, EMAIL
sourcePolicyType Source policy type of the problem.Supported values: AUTOINCIDENT, INTEGRATION
firstContactFix Problem fixed without assigning to another group.Example: true, false
assigneeGroupIds ID of the group to which the problem is assigned.Example: 1, 2, 3
minResponseTime Minimum response time of problem.Example: 300 (time in seconds)
maxResponseTime Maximum response time of problem.Example: 600 (time in seconds)
minResolutionTime Minimum resolution time of problem.Example: 3600 (time in seconds)
maxResolutionTime Maximum resolution time of problem.Example: 7200 (time in seconds)
minReOpens Minimum number of times problem is reopened.Example: 5
maxReOpens Maximum number of times problem is reopened.Example: 8
startClosedDate Filter problems with the closed date. Provide the from closed date.Example: 2016-08-12T06:54:59 0000 (GMT)
endClosedDate Provide to closed date.Example: 2016-08-15T06:54:59 0000 (GMT)
startResolvedDate Filter problems with the resolved date. Provide from resolved date.Example: 2016-08-12T06:49:59 0000 (GMT)
endResolvedDate Provide to resolved date.Example: 2016-08-14T07:49:59 0000 (GMT)
extTicketId External ticket ID.


To view tickets created within a given date range, provide both startCreationDate and endCreationDate. Otherwise, the tickets created in the last month would be returned. There are special characters that can be used in a query string:

  • (+) represents the next field and must be URL-encoded.
  • (:) represents equals. An example is key : value.
  • Space characters must be URL-encoded.
  • Date format must be yyyy-MM-ddTHH:mm:ssZ (GMT)

Path Parameters

  • tenantIdstringrequired

    Describes the clientId of the tenant

Query Parameters

  • pageNointeger

  • pageSizeinteger

    Default: 100

  • sortNamestring


  • isDescendingOrderboolean

  • queryStringstring