Manage Ticket Notes

Updates, gets, and deletes ticket notes by ID.

delete
/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes/{noteId}

Deletes ticket note.

Path Parameters

  • tenantIdstringrequired

    Describes the clientId or mspId of the tenant

  • ticketTypestringrequired

    Supported ticket type

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

  • noteIdstringrequired

    Unique Identifier of the notes associated with the ticket

get
/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes/{noteId}

Gets a note from a ticket.

Path Parameters

  • tenantIdstringrequired

    Describes the clientId or mspId of the tenant

  • ticketTypestringrequired

    Supported ticket type

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

  • noteIdstringrequired

    Unique Identifier of the notes associated with the ticket

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post
/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes/{noteId}

Updates ticket notes.

Path Parameters

  • tenantIdstringrequired

    Describes the clientId or mspId of the tenant

  • ticketTypestringrequired

    Supported ticket type

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

  • noteIdstringrequired

    Unique Identifier of the notes associated with the ticket

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