Search SLA Policies

Gets a list of all service level agreement policies along with their details.

Notes

SLA policies are valid only for incident and service request. Sample responses for response time, resolution breach time, resolution remainders, and response remainders use seconds format.

get
/api/v2/tenants/{tenantId}/{ticketType}/slaPolicies/search

Path Parameters

  • tenantIdstringrequired

    Describes the clientId or mspId of the tenant

  • ticketTypestringrequired

    Supported ticket type

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks

Query Parameters

  • pageNointeger

  • pageSizeinteger

    Default: 100

  • sortNamestring

    Default: id

  • isDescendingOrderboolean

  • queryStringstring

  • Statusboolean

    Status of the SLA policy. If active=true gets all the active SLA policiesIf active=false gets all the inactive SLA policies.

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