Create Ticket Categories

Creates categories for all types of ticket entities.

Notes

  • Timebound and Task types doesn't support any categories.
  • Creating categories and sub-categories helps organize identical change requests.
    • This provides clarity and access to granularity of data. For example, a network category could help track how many network-related change requests are triggered in a week.'
post
/api/v2/tenants/{tenantId}/{ticketEntity}/categories

Path Parameters

  • ticketEntitystringrequired

    Supported service desk entity.These are case sensitive.

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • tenantIdstringrequired

    Describes the clientId or mspId of the tenant

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