Create Ticket Categories
Creates categories for all types of ticket entities.
Notes
- Timebound and Task types doesn't support any categories.
- Creating categories and sub-categories helps organize identical change requests.
- This provides clarity and access to granularity of data. For example, a network category could help track how many network-related change requests are triggered in a week.'
post
/api/v2/tenants/{tenantId}/{ticketEntity}/categories
Path Parameters
- ticketEntity
Supported service desk entity.These are case sensitive.
- Enum:
- incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
- tenantId
Describes the clientId or mspId of the tenant
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