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Get Ticket Custom Fields

Gets the list of custom fields attached to a ticket type.

Use the supported entities along with their class code:

Entity Class Code
Service request SERVICEREQUEST
Time-bound request ACSTICKET
Task TASK
Incident INCIDENT
Problem PROBLEM
Change request CHANGE
Scheduled tasks SCHEDULEDTASK
User USER
Knowledge base article KBARTICLE

Create custom fields for the entity and then use this endpoint to get the list of configured custom fields.

To create an ITSM entity, both Subject and Description are mandatory fields. Requested By, Assignee Group, and the other fields are optional. To include additional information, create custom fields for the respective entity from the following types of custom fields:

  • Drop-down
  • Text
  • Multi-line text
  • Numeric
  • Checkbox
  • Date
  • Date-time
get
/api/v2/tenants/{tenantId}/customFields/{classCode}

Path Parameters

  • tenantIdstringrequired

    Describes the clientId or mspId of the tenant

  • classCodestringrequired

    Unique name of the custom form

    Enum:
    SERVICEREQUESTACSTICKETTASKINCIDENTPROBLEMCHANGESCHEDULEDTASKUSERKBARTICLE
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