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Post a Response on Ticket

Updated tickets with responses.

Notes

  • For attachments, files must be converted to bytes stream with base64-encoding.
  • The default creator (API User) uses id and loginName to change default settings.
  • Based on the setting Make default submission status of a pending request as open, the status of the Pending request will change to Open.
  • A file attachment is limited to 50MB.
  • Date format is yyyy-MM-ddTHH:mm:ssZ (GMT).
post
/api/v2/tenants/{clientId}/{ticketEntity}/{ticketId}/responses

Path Parameters

  • ticketEntitystringrequired

    Supported service desk entity.These are case sensitive.

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

  • clientIdstringrequired

    Describes the clientId of the tenant

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