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Get Activity Log of tickets

Gets user activities on tickets.

Notes:

  • To gets user activities on a time bound request. /api/v2/tenants/{clientId}/timeBoundRequests/{timeBoundRequestId}/activitylog
  • To gets user activities on a change request. /api/v2/tenants/{clientId}/changeRequests/{changeRequestId}/activitylog
  • To gets user activities on a incident. /api/v2/tenants/{clientId}/incidents/{incidentId}/activitylog
  • To gets user activities on a task. /api/v2/tenants/{clientId}/tasks/{taskId}/activitylog
  • To gets user activities on a timebound. /api/v2/tenants/{clientId}/timeBoundRequests/{timeBoundRequestId}/activitylog
  • To gets user activities on a service request. /api/v2/tenants/{clientId}/serviceRequests/{serviceRequestId}/activitylog
  • To gets user activities on a problem record. /api/v2/tenants/{clientId}/problems/{problemId}/activitylog
get
/api/v2/tenants/{clientId}/{ticketEntity}/{ticketId}/activitylog

Path Parameters

  • clientIdstringrequired

    Describes the clientId of the tenant

  • ticketEntitystringrequired

    Supported service desk entity.These are case sensitive.

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

Query Parameters

  • startTsstring

    To get activities performed on an incident within a certain duration, provide the start time and end time. startTs indicates the from date and time. Example: 2018-08-10T05:39:51 0000

  • endTsstring

    endTs indicates the to date and time. Example: 2018-08-25T10:20:15 0000

  • isDescendingOrderstring

    To list the data in a descending order (high to low), provide isDescendingOrder: true, otherwise provide false. By default, data is listed in descending order. Example: To arrange data from 30th Oct to 1st Oct, provide isDescendingOrder: true

    Enum:
    truefalse
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