Update Tickets with Actions

This is a new endpoint.

Update ticket to Close or Reset Values.

Notes:

  • Users are recommended to reset values which are not mandatory ticket attributes.
  • In case any mandatory field is tried to reset, the ticket update will fail.
  • Urgency and Business impact fields are only for ticket type incidents.
  • User needs to use a different schema for ticket close action
post
/api/v2/tenants/{clientId}/{ticketEntity}/{ticketId}/{actions}

Path Parameters

  • ticketEntitystringrequired

    Supported service desk entity.These are case sensitive.

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

  • actionsstringrequired

    Supported action

    Enum:
    resetclose
  • clientIdstringrequired

    Describes the clientId of the tenant

00
00