Manage Tickets

Update and Get details of a ticket of given type.

Notes:

  • For an incident. /api/v2/tenants/{clientId}/incidents/INC0000000104
  • For service request. /api/v2/tenants/{clientId}/serviceRequests/SRQ0000000099
  • For a problem record. /api/v2/tenants/{clientId}/problems/PRB0000000250
  • For change request. /api/v2/tenants/{clientId}/changeRequests/CHG0000000226
  • For a task. /api/v2/tenants/{clientId}/tasks/TASK0000000252
  • For a timebound. /api/v2/tenants/{clientId}/timeBoundRequests/TBT0000000307
get
/api/v2/tenants/{clientId}/{ticketEntity}/{ticketId}

Path Parameters

  • ticketIdstringrequired

    Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

  • ticketEntitystringrequired

    Supported service desk entity.These are case sensitive.

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
  • clientIdstringrequired

    Describes the clientId of the tenant

Query Parameters

    00
    post
    /api/v2/tenants/{clientId}/{ticketEntity}/{ticketId}

    Path Parameters

    • ticketIdstringrequired

      Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

    • ticketEntitystringrequired

      Supported service desk entity.These are case sensitive.

      Enum:
      incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
    • clientIdstringrequired

      Describes the clientId of the tenant

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    00