Create Tickets

Create a ticket of given type.

Notes:

  • To create an incident. /api/v2/tenants/{clientId}/incidents
  • To create service request. /api/v2/tenants/{clientId}/serviceRequests
  • To create a problem record. /api/v2/tenants/{clientId}/problems
  • To create time bound request. /api/v2/tenants/{clientId}/timeBoundRequests
  • To create change request. /api/v2/tenants/{clientId}/changeRequests
  • To create a task. /api/v2/tenants/{clientId}/tasks
post
/api/v2/tenants/{clientId}/{ticketEntity}

Path Parameters

  • clientIdstringrequired

    Describes the clientId of the tenant

  • ticketEntitystringrequired

    Supported service desk entity.These are case sensitive.

    Enum:
    incidentsproblemsserviceRequeststimeBoundRequestschangeRequeststasks
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